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Cyrus Ramsey
08-28-2007, 11:00 PM
from http://www.wsbtv.com/news/13996580/detail.html

Government Tells Woman She's Dead

MADISON COUNTY, Ga. -- Twenty-two-year-old Lisa Kohlhagen of Colbert, Ga. in Madison County went through Army basic training but was discharged after a knee injury.

She said when her disability checks stopped coming, the Department of Veteran’s Affairs told her it was because she was dead.

“It was a complete shock. I started crying. I was really upset,” said Kohlhagen.

Kohlhagen’s knee isn’t what it used to be. After a bad fall towards the end of basic training three years ago, she was discharged due to a stress fracture of her right knee.

“I can’t stand for long periods, I can’t bend down, I can’t jump. I can’t do any exercise that involves my legs,” Kohlhagen said.

The V.A. approved her for 10 percent disability, but two months ago, her $115 monthly checks stopped coming. She called the Army for an explanation.

“And I called them because it wasn’t there and they said, ‘You’re dead,’ and I said, ‘No, I’m not dead.’ And they kept trying to tell me I was dead but I’m not,” said Kohlhagen.

Kohlhagen said it only took a couple of days for the V.A. to realize she was, in fact, alive. That was a couple months ago. Her checks still aren’t coming. It’s $115 a month she said she really needs.

“Every time I call, (they say,) ‘Two weeks, two weeks, two weeks,’ and then about three weeks ago they told me six months and I just can’t wait that long,” said Kohlhagen. “They should not only send my check but send me my back pay so I can catch up on my bills.”

Channel 2 called the Department of Veterans Affairs about the mix-up and the hold up with Kohlhagen’s checks but, so far, have not gotten a response.

timmyruckus
08-29-2007, 10:47 AM
the gov't prolly has some low paid, under qualified customer service reps taking those calls.....sad really

The Spanish Armada
08-29-2007, 11:39 AM
no, I used to work with VA reps. Its just really that slow. It takes 3 to 4 months for paperwork to get updated and processed. There are only like 7 VA pymt processing centers nation wide for all the Vets so when it comes to changes in pay grade or like the above circumstance it just takes forever.

iluvbubbls2
08-29-2007, 01:24 PM
no, I used to work with VA reps. Its just really that slow. It takes 3 to 4 months for paperwork to get updated and processed. There are only like 7 VA pymt processing centers nation wide for all the Vets so when it comes to changes in pay grade or like the above circumstance it just takes forever.

uh huh, sure you know all this stuff. what did you do, process paperwork or something!?!

*giggles*

The St. Louis VA is backed up the worst. Weren't they backed up 40k files when we worked at UoP? The office we go through here is quick and doesnt take near as long to process. Its really nice!

timmyruckus
08-29-2007, 02:56 PM
no, I used to work with VA reps. Its just really that slow. It takes 3 to 4 months for paperwork to get updated and processed. There are only like 7 VA pymt processing centers nation wide for all the Vets so when it comes to changes in pay grade or like the above circumstance it just takes forever.

interesting, i used to work for the 800-Medicare customer service line in lawrence and there were a lot of people working there who shouldn't have been representing any part of the government.

J. Phoenix
08-30-2007, 05:02 AM
I've worked there, although not for Medicare specifically. Ah, the joys of outsourcing when applied to bureaucracy, right?

Terrifyingly enough, the VA has been commended fairly recently on being the most efficient medical care system in the US at the moment, mostly due to its upgrading of its filing system from paper-based to a digital one, saving thousands of dollars.

There's a moment in Catch 22 where a character eventually perishes because he is announced dead and his papers are filed. Although he is quite alive, everyone informs him he's dead and should just accept it gracefully.

Bucho
08-30-2007, 06:10 AM
my mother used to work at the VA in oklahoma city before we moved up here. she's said on more than one occasion that the red tape stretched through that place was one of the main reasons she ended up lookin for another job. she said there was so much that sometimes she couldn't even do her job properly. that was more than a decade ago, so maybe things have changed, but as it's tied to the federal gov't, i seriously doubt it.